Return Policy

We are committed to total customer satisfaction. That's why we give you up to a week to return items that are in new, unworn condition with tags attached. 

Need to make a return?

1. Simply log in to your account, select the order that contains the item you would like to return, and follow the steps to generate your Return Form. 
2. Send your package thru Delivery Couriers of your choice.

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 3-5 business days.

PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order, pre-order or customized items. We do not refund original shipping costs on returned orders. Returns due to client's mistake on the design, size and/or other details other than a defective or damage items, shipping will be shoulder by the customers.

Feel free to contact our customer relations department via Facebook Page or at 09174616771 (M-Sun 10AM-5PM ), and we will be happy to walk you through the return process.

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. The cost of additional packing materials are not eligible for reimbursement. We apologize for any inconvenience.

Exchanges

Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.